Answer Quest offers training for the following classes:
Course Objectives:
In this course, you will become familiar with the Outlook 2013 interface, and then use Outlook to manage your email communications, including composing, reading, and responding to emails; schedule appointments and meetings; manage contact information; schedule tasks and create notes; and customize the Outlook environment to suit your personal preferences. You will:
- Perform basic functions in the Outlook 2013 interface.
- Compose email messages.
- Read and respond to email messages.
- Manage email messages.
- Manage your calendar.
- Manage your contacts.
- Work with tasks and notes.
- Customize the Outlook environment.
Course Content
Lesson 1: Getting Started With Outlook 2013
Topic A: Navigate the Outlook Interface
Topic B: Perform Basic Email Functions
Topic C: Use Outlook Help
Lesson 2: Composing Messages
Topic A: Create an Email Message
Topic B: Check Spelling and Grammar
Topic C: Format Message Content
Topic D: Attach Files and Items
Topic E: Enhance an Email Message
Topic F: Manage Automatic Message Content
Lesson 3: Reading and Responding to Messages
Topic A: Customize Reading Options
Topic B: Work with Attachments
Topic C: Manage Your Message Responses
Lesson 4: Managing Your Messages
Topic A: Manage Messages Using Tags, Flags, and Commands
Topic B: Organize Messages Using Folders
Lesson 5: Managing Your Calendar
Topic A: View the Calendar
Topic B: Manage Appointments
Topic C: Manage Meetings
Topic D: Print Your Calendar
Lesson 6: Managing Your Contacts
Topic A: Create and Update Contacts
Topic B: View and Organize Contacts
Lesson 7: Working With Tasks and Notes
Topic A: Manage Tasks
Topic B: Manage Notes
Lesson 8: Customizing the Outlook Environment
Topic A: Customize the Outlook Interface
Topic B: Create and Manage Quick Steps
Appendix A: Microsoft Office Outlook 2013 Exam 77-423
Appendix B: Microsoft Outlook 2013 Common Keyboard Shortcuts
Course Objectives:
Upon successful completion of this course, students will be able to use the advanced features in Outlook to manage the advanced options for message, contacts, and calendar management and perform more advanced tasks such as task assignment, journaling, sharing workspaces, and backing up to data files. You will:
- Configure advanced message options.
- Perform advanced message management tasks.
- Perform advanced calendar management tasks.
- Perform advanced contact management tasks.
- Manage activities by using tasks and journal entries.
- Share Outlook workspaces with other users.
- Manage Outlook data files.
Course Content
Lesson 1: Configure Advanced Message Options
Topic A: Insert Advanced Characters and Objects
Topic B: Modify Message Settings, Properties, and Options
Topic C: Use Automatic Replies
Lesson 2: Advanced Message Management
Topic A: Sort Messages
Topic B: Filter Messages
Topic C: Organize Messages
Topic D: Search Messages
Topic E: Manage Junk Mail
Topic F: Manage Your Mailbox
Lesson 3: Advanced Calendar Management
Topic A: Manage Advanced Calendar Options
Topic B: Manage Additional Calendars
Topic C: Manage Meeting Responses
Lesson 4: Advanced Contact Management
Topic A: Edit an Electronic Business Card
Topic B: Manage Advanced Contacts Options
Topic C: Forward Contacts
Topic D: Export Contacts
Lesson 5: Managing Activities by Using Tasks and Journal Entries
Topic A: Assign and Manage Tasks
Topic B: Record and Modify Journal Entries
Lesson 6: Sharing Workspaces with Others
Topic A: Delegate Access to Mail Folders
Topic B: Share Your Calendar
Topic C: Share Your Contacts
Lesson 7: Managing Outlook Data Files
Topic A: Back Up Outlook Items
Topic B: Change Data File Settings
Appendix A: Microsoft Office Outlook 2013 Exam 77-423
Appendix B: Configuring Email Message Security Settings
Appendix C: Microsoft Outlook 2013 Common Keyboard Shortcuts
Course Objectives:
In this course, you will become familiar with the Outlook 2010 interface, and then use Outlook to manage your email communications, including composing, reading, and responding to emails; schedule appointments and meetings; manage contact information; schedule tasks and create notes; and customize the Outlook environment to suit your personal preferences. You will:
- Perform basic functions in the Outlook 2010 interface.
- Compose email messages.
- Read and respond to email messages.
- Manage email messages.
- Manage your calendar.
- Manage your contacts.
- Work with tasks and notes.
- Customize the Outlook environment.
Course Content
Lesson 1: Getting Started With Outlook 2010
Topic A: Navigate the Outlook Interface
Topic B: Perform Basic Email Functions
Topic C: Use Outlook Help
Lesson 2: Composing Messages
Topic A: Create an Email Message
Topic B: Check Spelling and Grammar
Topic C: Format Message Content
Topic D: Attach Files and Items
Topic E: Enhance an Email Message
Topic F: Manage Automatic Message Content
Lesson 3: Reading and Responding to Messages
Topic A: Customize Reading Options
Topic B: Work with Attachments
Topic C: Manage Your Message Responses
Lesson 4: Managing Your Messages
Topic A: Manage Messages Using Tags, Flags, and Commands
Topic B: Organize Messages Using Folders
Lesson 5: Managing Your Calendar
Topic A: View the Calendar
Topic B: Manage Appointments
Topic C: Manage Meetings
Topic D: Print Your Calendar
Lesson 6: Managing Your Contacts
Topic A: Create and Update Contacts
Topic B: View and Organize Contacts
Lesson 7: Working With Tasks and Notes
Topic A: Manage Tasks
Topic B: Manage Notes
Lesson 8: Customizing the Outlook Environment
Topic A: Customize the Outlook Interface
Topic B: Create and Manage Quick Steps
Appendix A: Microsoft Office Outlook 2010 Exam 77-884
Appendix B: Microsoft Outlook 2010 Common Keyboard Shortcuts
Course Objectives:
Upon successful completion of this course, you will be able to use the advanced features in Outlook to manage the advanced options for message, contacts, and calendar management and perform more advanced tasks such as task assignment, journaling, sharing workspaces, and backing up to data files. You will:
- Configure advanced message options.
- Perform advanced message management tasks.
- Perform advanced calendar management tasks.
- Perform advanced contact management tasks.
- Manage activities by using tasks and Journal entries.
- Share Outlook workspaces with other users.
- Manage Outlook data files.
Course Content
Lesson 1: Configuring Advanced Message Options
Topic A: Insert Advanced Characters and Objects
Topic B: Modify Message Settings, Properties, and Options
Topic C: Use Automatic Replies
Lesson 2: Advanced Message Management
Topic A: Sort Messages
Topic B: Filter Messages
Topic C: Organize Messages
Topic D: Search Messages
Topic E: Manage Junk Mail
Topic F: Manage Your Mailbox
Lesson 3: Advanced Calendar Management
Topic A: Manage Advanced Calendar Options
Topic B: Manage Availability Options
Topic C: Create Calendar Groups
Topic D: Manage Meeting Responses
Lesson 4: Advanced Contact Management
Topic A: Edit an Electronic Business Card
Topic B: Manage Advanced Contacts Options
Topic C: Forward Contacts
Topic D: Export Contacts
Lesson 5: Managing Activities by Using Tasks and Journal Entries
Topic A: Assign and Manage Tasks
Topic B: Record and Modify Journal Entries
Lesson 6: Sharing Workspaces with Others
Topic A: Delegate Access to Mail Folders
Topic B: Share Your Calendar
Topic C: Share Your Contacts
Lesson 7: Managing Outlook Data Files
Topic A: Back Up Outlook Items
Topic B: Change Data File Settings
Appendix A: Configuring Email Message Security Settings
Appendix B: The Outlook Social Connector
Appendix C: Microsoft Office Outlook 2010 Exam 77-884
Appendix D: Microsoft Outlook 2010 Common Keyboard Shortcuts
Course Objectives
Upon successful completion of this course, students will be able to:
- Personalize their email.
- Organize Outlook items.
- Manage Outlook data files.
- Work with contacts.
- Save and archive email messages.
- Create a custom form.
- Work offline and remotely.
Course Content
Lesson 1: Personalizing Your Email
Topic 1A: Apply Stationery and Themes
Topic 1B: Create a Custom Theme
Topic 1C: Create a Signature
Topic 1D: Modify Signatures
Topic 1E: Configure Email Message Security Settings
Lesson 2: Organizing Outlook Items
Topic 2A: Group Items
Topic 2B: Create Search Folders
Topic 2C: Apply Conditional Formatting
Lesson 3: Managing Outlook Data Files
Topic 3A: Back Up Outlook Items in Outlook Data Files
Topic 3B: Add Outlook Data Files to a Mail Profile
Topic 3C: Change Data File Settings
Lesson 4: Managing Contacts and Contact Information
Topic 4A: Forward Contacts
Topic 4B: Edit an Electronic Business Card
Topic 4C: Export Contacts
Topic 4D: Perform a Mail Merge
Topic 4E: Link Items to the Business Contact Manager
Lesson 5: Saving and Archiving Email
Topic 5A: Save Messages in Alternate Formats
Topic 5B: Archive Messages
Topic 5C: Protect Archives and Other Personal Folders
Lesson 6: Creating a Custom Outlook Form
Topic 6A: Customize a Form
Topic 6B: Create Outlook Items Based on a Custom Form
Lesson 7: Working Offline and Remotely
Topic 7A: Make Folders Available Offline
Topic 7B: Configure Remote Procedure Calls over HTTP
Topic 7C: Download Selected Messages
Topic 7D: Publish Calendar Information to Office Online
Appendix A: Newsgroups
Appendix B: RSS Feeds
Appendix C: The Outlook Social Connector
Appendix D: Manage Multiple Accounts