Answer Quest offers training for the following classes:
Outlook 2013 Level 1

Course Objectives:

In this course, you will become familiar with the Outlook 2013 interface, and then use Outlook to manage your email communications, including composing, reading, and responding to emails; schedule appointments and meetings; manage contact information; schedule tasks and create notes; and customize the Outlook environment to suit your personal preferences. You will:

  • Perform basic functions in the Outlook 2013 interface.
  • Compose email messages.
  • Read and respond to email messages.
  • Manage email messages.
  • Manage your calendar.
  • Manage your contacts.
  • Work with tasks and notes.
  • Customize the Outlook environment.

Course Content

Lesson 1: Getting Started With Outlook 2013

Topic A: Navigate the Outlook Interface
Topic B: Perform Basic Email Functions
Topic C: Use Outlook Help

Lesson 2: Composing Messages

Topic A: Create an Email Message
Topic B: Check Spelling and Grammar
Topic C: Format Message Content
Topic D: Attach Files and Items
Topic E: Enhance an Email Message
Topic F: Manage Automatic Message Content

Lesson 3: Reading and Responding to Messages

Topic A: Customize Reading Options
Topic B: Work with Attachments
Topic C: Manage Your Message Responses

Lesson 4: Managing Your Messages

Topic A: Manage Messages Using Tags, Flags, and Commands
Topic B: Organize Messages Using Folders

Lesson 5: Managing Your Calendar

Topic A: View the Calendar
Topic B: Manage Appointments
Topic C: Manage Meetings
Topic D: Print Your Calendar

Lesson 6: Managing Your Contacts

Topic A: Create and Update Contacts
Topic B: View and Organize Contacts

Lesson 7: Working With Tasks and Notes

Topic A: Manage Tasks
Topic B: Manage Notes

Lesson 8: Customizing the Outlook Environment

Topic A: Customize the Outlook Interface
Topic B: Create and Manage Quick Steps

Appendix A: Microsoft Office Outlook 2013 Exam 77-423

Appendix B: Microsoft Outlook 2013 Common Keyboard Shortcuts

Outlook 2013 Level 2

Course Objectives:

Upon successful completion of this course, students will be able to use the advanced features in Outlook to manage the advanced options for message, contacts, and calendar management and perform more advanced tasks such as task assignment, journaling, sharing workspaces, and backing up to data files. You will:

  • Configure advanced message options.
  • Perform advanced message management tasks.
  • Perform advanced calendar management tasks.
  • Perform advanced contact management tasks.
  • Manage activities by using tasks and journal entries.
  • Share Outlook workspaces with other users.
  • Manage Outlook data files.

Course Content

Lesson 1: Configure Advanced Message Options

Topic A: Insert Advanced Characters and Objects
Topic B: Modify Message Settings, Properties, and Options
Topic C: Use Automatic Replies

Lesson 2: Advanced Message Management

Topic A: Sort Messages
Topic B: Filter Messages
Topic C: Organize Messages
Topic D: Search Messages
Topic E: Manage Junk Mail
Topic F: Manage Your Mailbox

Lesson 3: Advanced Calendar Management

Topic A: Manage Advanced Calendar Options
Topic B: Manage Additional Calendars
Topic C: Manage Meeting Responses

Lesson 4: Advanced Contact Management

Topic A: Edit an Electronic Business Card
Topic B: Manage Advanced Contacts Options
Topic C: Forward Contacts
Topic D: Export Contacts

Lesson 5: Managing Activities by Using Tasks and Journal Entries

Topic A: Assign and Manage Tasks
Topic B: Record and Modify Journal Entries

Lesson 6: Sharing Workspaces with Others

Topic A: Delegate Access to Mail Folders
Topic B: Share Your Calendar
Topic C: Share Your Contacts

Lesson 7: Managing Outlook Data Files

Topic A: Back Up Outlook Items
Topic B: Change Data File Settings

Appendix A: Microsoft Office Outlook 2013 Exam 77-423

Appendix B: Configuring Email Message Security Settings

Appendix C: Microsoft Outlook 2013 Common Keyboard Shortcuts

Outlook 2010 Level 1

Course Objectives:

In this course, you will become familiar with the Outlook 2010 interface, and then use Outlook to manage your email communications, including composing, reading, and responding to emails; schedule appointments and meetings; manage contact information; schedule tasks and create notes; and customize the Outlook environment to suit your personal preferences. You will:

  • Perform basic functions in the Outlook 2010 interface.
  • Compose email messages.
  • Read and respond to email messages.
  • Manage email messages.
  • Manage your calendar.
  • Manage your contacts.
  • Work with tasks and notes.
  • Customize the Outlook environment.

Course Content

Lesson 1: Getting Started With Outlook 2010

Topic A: Navigate the Outlook Interface
Topic B: Perform Basic Email Functions
Topic C: Use Outlook Help

Lesson 2: Composing Messages

Topic A: Create an Email Message
Topic B: Check Spelling and Grammar
Topic C: Format Message Content
Topic D: Attach Files and Items
Topic E: Enhance an Email Message
Topic F: Manage Automatic Message Content

Lesson 3: Reading and Responding to Messages

Topic A: Customize Reading Options
Topic B: Work with Attachments
Topic C: Manage Your Message Responses

Lesson 4: Managing Your Messages

Topic A: Manage Messages Using Tags, Flags, and Commands
Topic B: Organize Messages Using Folders

Lesson 5: Managing Your Calendar

Topic A: View the Calendar
Topic B: Manage Appointments
Topic C: Manage Meetings
Topic D: Print Your Calendar

Lesson 6: Managing Your Contacts

Topic A: Create and Update Contacts
Topic B: View and Organize Contacts

Lesson 7: Working With Tasks and Notes

Topic A: Manage Tasks
Topic B: Manage Notes

Lesson 8: Customizing the Outlook Environment

Topic A: Customize the Outlook Interface
Topic B: Create and Manage Quick Steps

Appendix A: Microsoft Office Outlook 2010 Exam 77-884

Appendix B: Microsoft Outlook 2010 Common Keyboard Shortcuts

Outlook 2010 Level 2

Course Objectives:

Upon successful completion of this course, you will be able to use the advanced features in Outlook to manage the advanced options for message, contacts, and calendar management and perform more advanced tasks such as task assignment, journaling, sharing workspaces, and backing up to data files. You will:

  • Configure advanced message options.
  • Perform advanced message management tasks.
  • Perform advanced calendar management tasks.
  • Perform advanced contact management tasks.
  • Manage activities by using tasks and Journal entries.
  • Share Outlook workspaces with other users.
  • Manage Outlook data files.

Course Content

Lesson 1: Configuring Advanced Message Options

Topic A: Insert Advanced Characters and Objects
Topic B: Modify Message Settings, Properties, and Options
Topic C: Use Automatic Replies

Lesson 2: Advanced Message Management

Topic A: Sort Messages
Topic B: Filter Messages
Topic C: Organize Messages
Topic D: Search Messages
Topic E: Manage Junk Mail
Topic F: Manage Your Mailbox

Lesson 3: Advanced Calendar Management

Topic A: Manage Advanced Calendar Options
Topic B: Manage Availability Options
Topic C: Create Calendar Groups
Topic D: Manage Meeting Responses

Lesson 4: Advanced Contact Management

Topic A: Edit an Electronic Business Card
Topic B: Manage Advanced Contacts Options
Topic C: Forward Contacts
Topic D: Export Contacts

Lesson 5: Managing Activities by Using Tasks and Journal Entries

Topic A: Assign and Manage Tasks
Topic B: Record and Modify Journal Entries

Lesson 6: Sharing Workspaces with Others

Topic A: Delegate Access to Mail Folders
Topic B: Share Your Calendar
Topic C: Share Your Contacts

Lesson 7: Managing Outlook Data Files

Topic A: Back Up Outlook Items
Topic B: Change Data File Settings

Appendix A: Configuring Email Message Security Settings

Appendix B: The Outlook Social Connector

Appendix C: Microsoft Office Outlook 2010 Exam 77-884

Appendix D: Microsoft Outlook 2010 Common Keyboard Shortcuts

Outlook 2010 Level 3

Course Objectives

Upon successful completion of this course, students will be able to:

  • Personalize their email.
  • Organize Outlook items.
  • Manage Outlook data files.
  • Work with contacts.
  • Save and archive email messages.
  • Create a custom form.
  • Work offline and remotely.

Course Content

Lesson 1: Personalizing Your Email

Topic 1A: Apply Stationery and Themes
Topic 1B: Create a Custom Theme
Topic 1C: Create a Signature
Topic 1D: Modify Signatures
Topic 1E: Configure Email Message Security Settings

Lesson 2: Organizing Outlook Items

Topic 2A: Group Items
Topic 2B: Create Search Folders
Topic 2C: Apply Conditional Formatting

Lesson 3: Managing Outlook Data Files

Topic 3A: Back Up Outlook Items in Outlook Data Files
Topic 3B: Add Outlook Data Files to a Mail Profile
Topic 3C: Change Data File Settings

Lesson 4: Managing Contacts and Contact Information

Topic 4A: Forward Contacts
Topic 4B: Edit an Electronic Business Card
Topic 4C: Export Contacts
Topic 4D: Perform a Mail Merge
Topic 4E: Link Items to the Business Contact Manager

Lesson 5: Saving and Archiving Email

Topic 5A: Save Messages in Alternate Formats
Topic 5B: Archive Messages
Topic 5C: Protect Archives and Other Personal Folders

Lesson 6: Creating a Custom Outlook Form

Topic 6A: Customize a Form
Topic 6B: Create Outlook Items Based on a Custom Form

Lesson 7: Working Offline and Remotely

Topic 7A: Make Folders Available Offline
Topic 7B: Configure Remote Procedure Calls over HTTP
Topic 7C: Download Selected Messages
Topic 7D: Publish Calendar Information to Office Online

Appendix A: Newsgroups

Appendix B: RSS Feeds

Appendix C: The Outlook Social Connector

Appendix D: Manage Multiple Accounts

Answer Quest can teach all versions of this software. Please contact us for more information.